Refund Policy

This Refund Policy applies to Boily for Commerce and forms part of our Terms of Service.

1. How you are charged

Fees are charged monthly, per tracked product and per work language ($720 on Shopify, ₩1,000,000 on Cafe24, ¥110,000 where billed in JPY), through Shopify Billing or the Cafe24 App Store. The Service starts working (question generation and the first measurement round) as soon as a charge is approved.

2. Cancelling

Uninstall the app, or remove products or languages, at any time. Uninstalling stops all future charges. Removing products or languages takes effect from the next billing cycle.

3. Refunds

• Fees for a billing cycle that has already started are not prorated or refunded, except where required by applicable law or by the platform’s refund rules.
• If you were charged in error (for example, a duplicate charge, or a charge after you uninstalled) we will refund it in full.
• If no measurement round has yet been run for a newly added product, you may request a refund for that product within 7 days of the charge.
• For Korean customers, statutory withdrawal rights under the Act on Consumer Protection in Electronic Commerce apply to the extent they are not excluded because the digital service has already begun to be provided.

4. How to request

Email contact@boily.co.kr with your store domain and the charge in question. Approved refunds are issued through the platform that billed you (Shopify app credit/refund, or Cafe24 App Store refund), and timing depends on that platform.